Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

PETITIONS
YEAR
2024
Reporting period:
01 January 2025 - 30 June 2025
LAST 3 MONTHS OF THE REPORTING PERIOD
April
2025
May
2025
June
2025
Total number of petitions registered only per petitioner and per case 79 26 6 3 1
Total number of well-founded petitions (favourably solved), registered only per petitioner and per case 8 6 0 0 0
Number of well-founded (favourably solved) petitions relating to damages cases 5 5 0 0 0
Total number of petitions for which claims have been settled 0 0 0 0 0
Total number of petitions unfavourably solved, registered only per petitioner and per case 71 20 6 3 1
REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT
YEAR
2024
Reporting period:
01 January 2025 - 30 June 2025
April
2025
May
2025
June
2025
Total number of alternative dispute resolution requests 4 2 0 0 1
Total number of alternative dispute resolution requests actually settled 4 0 0 0 0
Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives 0 0 0 0 0