Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

 

PETITIONS
 

 

 

 

 

 

 

YEAR 2024

 

Reporting period:
January 1st, 2025 -  March 31, 2025

 

LAST 3 MONTHS OF THE REPORTING PERIOD  

January
2025

February

2025

March
2025

Total number of petitions registered only per petitioner and per case  

79

 

15

 

7

 

6

 

2

Total number of well-founded petitions (favourably solved), registered only per petitioner and per case  

8

 

 5

 

1

 

4

 

0

Number of well-founded (favourably solved) petitions relating to damages cases  

5

 

4

 

0

 

4

 

0

Total number of petitions for which claims have been settled  

0

 

0

 

0

 

0

 

0

Total number of petitions unfavourably solved, registered only per petitioner and per case

 

71

 

10

 

6

 

2

 

2

           
           

 

 


REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT

 

 

 

YEAR 2023

Reporting period:
January 1st, 2025 - March 31,  2025

January

 

2025

February

 

2025

March

 

2025

Total number of alternative dispute resolution requests

4

1

0

1

0

Total number of alternative dispute resolution requests actually settled

4

0

0

0

0

Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives

0

0

0

0

0